FAQ's
Timing
Controlling Costs
In order to control prices we will only brand the product that is ordered. In this way we have no warehouse costs.
Quality Control
After processing the orders from the website we will receipt the unbranded product and check all items. Any faulty product will be not be used. All the items will then be branded as per the Viatris guidelines.
Fulfillment
Each order will be collated and bundled together in a suitable bag.
Delivery
Orders are expected to arrive at Carole Park before the end of August. You will be contacted when your order is ready for collection. We'll keep you updated if there are any changes.
Returns, Faults, Stock
No Returns
Without stock there is nothing to swap purchases with – unfortunately we cannot accept returns.
Faulty Product
Should a product slip through the QC process please notify us via the contact page orviamerchandisecp@flourishmarketing.com.au
Out of Stock
Should a product sell out before the shop closes we will notify you. At this point you can choose another item or wait for the product to be restocked. Whilst you can cancel your order we cannot refund your voucher – we can however refund any monies you may have spent.
Payment
ViaMerchandise is self-funded, so all purchases are to be made via your credit or debit card. The store accepts major credit and debit cards for secure online payment.